زاجلي
التواصل متعدد القنوات
التواصل متعدد القنوات
Your privacy matters. This policy explains how Zagely collects, uses, protects, and shares your information when you use our platform.
AES-256 Encrypted
Data at rest & in transit
GDPR Compliant
EU data protection
Zero Third-Party Ads
Your data is never sold
Right to Erasure
Delete anytime
Zagely ("we", "our", or "us") is committed to protecting the privacy of our users and the contacts of our users. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use our unified multi-channel business communication platform.
We operate as both a data controller (for account registration and platform usage data) and a data processor (for contact data and message content you manage through our platform on behalf of your business).
For your account information and platform usage data
For your contacts and messages within the platform
When you register, we collect: name, email address, phone number, company name, billing address, and payment information (tokenized by Stripe).
We automatically collect: IP addresses, browser type, device information, pages visited, features used, session duration, and error logs — to improve the Service and for security purposes.
When you import contacts or send messages, we process phone numbers, names, email addresses, custom fields, and message content. This data belongs to you; we process it solely to provide the Service.
We store encrypted WhatsApp session credentials (auth keys) to maintain your connected number sessions. These are encrypted at rest using AES-256 and never shared with third parties.
We use the collected information for the following purposes:
Providing, operating, and maintaining the platform features you use
Understanding how users interact with the platform to improve features
Detecting fraud, abuse, and unauthorized access to protect all users
Sending transactional emails, billing notices, and product updates
Responding to your inquiries and providing customer support
Meeting legal obligations and enforcing our Terms of Service
We will never sell your personal information or use it for advertising purposes.
We implement industry-standard security measures to protect your data:
TLS 1.3
All data in transit is encrypted
AES-256
Sensitive data encrypted at rest
HMAC Webhooks
Signed callbacks prevent forgery
Audit Logging
All sensitive actions are logged
2FA Support
Optional TOTP two-factor auth
Tenant Isolation
Multi-tenancy scoping prevents data leakage
Despite our efforts, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and enable 2FA.
We retain your data only as long as necessary for the purposes described in this policy or as required by law:
All account, contact, and message data retained throughout your subscription
Following account cancellation, your data is retained for recovery before deletion
Billing and transaction records retained for tax and legal compliance
Audit logs and access logs retained for security review
Depending on your jurisdiction (including GDPR for EU residents and CCPA for California residents), you may have the following rights:
Request a copy of your personal data
Request correction of inaccurate data
Request deletion of your data ("right to be forgotten")
Object to processing of your data
Receive your data in a portable format
Request we limit how we use your data
To exercise any of these rights, contact us at privacy@zagely.com. We will respond within 30 days.
Zagely uses an unofficial WhatsApp Web bridge to connect your WhatsApp number. This has the following privacy implications:
Using WhatsApp via an unofficial bridge carries risks including potential account bans by Meta. You are responsible for complying with WhatsApp Business Policy.
Your information may be transferred to and maintained on servers located outside your state, province, country, or governmental jurisdiction where data protection laws may differ.
For users in the European Economic Area (EEA), we rely on Standard Contractual Clauses (SCCs) approved by the European Commission as the legal basis for international data transfers.
By using the Service, you consent to the transfer of your information to countries that may have different data protection standards than your own.
The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.
If you are a parent or guardian and become aware that your child has provided personal information to us, please contact us immediately at privacy@zagely.com. We will delete that information promptly upon verification.
We may update this Privacy Policy periodically. We will notify you of significant changes by:
We encourage you to review this policy periodically. Continued use of the Service after a revised policy is posted constitutes your acceptance of the updates.
For any privacy-related questions, requests, or concerns, please reach out to our Privacy Team:
Privacy Requests
privacy@zagely.comData Protection
dpo@zagely.comWe will acknowledge your request within 5 business days and aim to resolve it within 30 days.
Questions about your data? Contact our privacy team — we're here to help.